Senior Digital Strategist & UX Researcher

What Success Looks Like

In your first year, you'll have run research programs that directly shaped the strategic direction of client projects — and clients will know you as the person who asks the right questions and delivers clarity from complexity. Over time, you'll deepen those relationships into true partnerships, using your strategic instincts to identify new opportunities and grow accounts in ways that reflect what clients actually need next.

What You'll Do

• Leadership & Client Relationships
  Own client engagements end to end — serving as the primary strategic and research contact for your accounts, with senior strategy support available for complex engagements
  Serve as a trusted digital advisor to senior stakeholders, balancing big picture vision with practical, results-driven recommendations
  Guide clients toward confident decision-making, especially when the path forward is unclear or complex
  Act as both a visual and verbal storyteller — communicating insights with clarity, empathy, and strategic depth
  Contribute to new business efforts by bringing research credibility and methodology to pitch narratives, proposals, and strategic frameworks, and by providing subject-matter expertise in presentations

• User Research & Digital Strategy
  Plan, design, and execute user research programs — including stakeholder interviews, user interviews, usability testing, surveys, and synthesis — from screener to final findings
  Lead and facilitate discovery activities — including audience research, competitive analysis, and opportunity assessments — with research rigor as the throughline
  Translate research findings into clear, compelling strategic direction that clients and cross-functional teams can act on
  Produce actionable strategic deliverables — roadmaps, personas, user journeys, value propositions, information architecture, and experience direction — grounded in what research surfaces
  Define strategies for websites, digital products, and experiences that align customer needs with business goals and technology capabilities
  Develop high-impact presentations and strategic deliverables that inspire clients and equip cross-functional teams with clear direction

• Collaboration & Research Advocacy
  Partner closely with designers, creatives, technologists, and content strategists to ensure research informs — and stays connected to — design and build decisions
  Champion the value of research within IS and with clients — helping teams and stakeholders understand what good research makes possible

Requirements

• Experience & Expertise
  7-10+ years of experience in UX research, digital strategy, experience design, consulting, or a related field; digital agency experience preferred
  Hands-on experience planning and running user research — interviews, usability testing, surveys, and synthesis — not just directing or interpreting others' research
  Strong understanding of websites, UX design, IA, and product strategy
  Experience leveraging AI and emerging tools to support digital growth and impact
  Outstanding strategic thinking with strong analytical and problem-solving skills
  Exceptional storytelling, presentation, and communication abilities (visual and verbal)
  Exceptional ability to synthesize research findings into strategic direction — moving fluidly from raw data to actionable insight
  Comfortable working in ambiguous, fast-paced environments

• Mindset & Approach
  Genuinely curious about people — you design research to find real answers, not to confirm assumptions
  Naturally curious and energized by figuring things out
  Collaborative and human-centered in your approach to solving problems
  Confident under pressure and skilled at bringing teams together
  Grounded, values-driven, and able to build trust quickly

Nice to Have

• Experience developing brand positioning, value propositions, or messaging frameworks
  Experience facilitating workshops for brand, messaging, or creative development
  Experience with research tools such as UserTesting, Optimal Workshop, Dovetail, or similar platforms
  Familiarity with accessibility standards and inclusive research practices

What We Offer

• Salary range $90,000-$120,000 per year (dependent upon experience and skills)
• A collaborative, supportive team environment
• Flexible work schedule, including remote work options
• A beautiful office in Washington D.C., where local staff go to the office 2x/week
• Opportunities for professional growth and skill development
• Exposure to a variety of industries, with a strong focus on nonprofits
• Training, conferences, and networking opportunities

How To Apply

Send us your resume and select deliverable examples that showcase your ability to frame recommendations, roadmaps, proposed website IA, or other digital strategy or website elements. We don't need a boilerplate cover letter. Instead, tell us about a research project you're proud of — what you set out to learn, how you ran it, and what it changed.

Benefits

• Company-sponsored health, vision and dental insurance
• Pre-tax Flexible Spending Account (FSA)
• 4 weeks of PTO to start, 5 weeks at year 3
• Company-paid short-term and long-term disability
• Company-paid life and AD&D insurance
• 11 paid holidays
• Profit sharing and 401k with company match
• New business referral bonus
• Flexible work schedule
• Pre-tax DC Metro SmartBenefits