Senior Digital Product Owner

About the role

The Senior Product Owner for Digital sits within the Digital Product Strategy team as part of the Customer Service Experience organization, playing a key role in advancing Avangrid’s digital transformation. This position leads the development, enhancement, and management of high-impact digital products, such as Payments & Collections, Customer Satisfaction (CSAT) experiences, and Energy Manager solutions, driving meaningful outcomes for both customers and the business.

Responsibilities

• Understand the business and customer requirements of the product set.
• Deliver competitive advantage through innovative design.
• Identify opportunities and threats for digital propositions based on in-depth knowledge of utility and other sectors, coupled with external market factors.
• Lead the delivery of innovative mobile and/or web projects and enhancements that deliver quality solutions and enhance customer experience.
• Deliver excellent customer service and actively promote customer service standards within area of responsibility.
• Adapt rapidly and effectively to an increasingly regulated competitive market and to reflect any changes to business objectives.
• Act as a champion for digital innovation.
• Ensure accuracy and timeliness of product execution and pricing.
• Engage and collaborate with Marketing, Product, CLM, and Customer Care to ensure their requirements are effectively incorporated into the product planning to deliver a valued product for customers while meeting key business objectives.
• Prioritize the product backlog.
• Actively engage with the team throughout the entire delivery process and always being available to answer questions.
• Work closely with key stakeholders throughout the organization.
• Have strong knowledge of Avangrid as a company and its drive and motivations for offering digital first solutions for customers, that promotes sustainability and growth in a growing renewable world.
• Engage with third party vendors, including managing the relationship with account managers, and ensuring vendors provide outputs as required.
• Helping to develop key requirements as part of ongoing RFP tenders for additional services that can service your product and the success of your backlog.
• Be able to deliver to a plan, report to key stakeholders and work with scrum master to help facilitate blocker removals from ongoing sprints.
• Have strong analytical skills to take or find data to help inform key decisions in terms of prioritization and success of product deliveries.
• And other duties and projects as assigned.

Requirements

• Education & Experience Required: Graduate degree (or equivalent) in a Technology or Digital field, plus 7-10 years of relevant experience in a Digital Retail environment across more than one functional area.
• Experience in creating strong customer centric propositions and products and project management.
• Education & Experience Preferred: MBA or related advanced degree.
• Experience working in a global company or matrix reporting organization.