Senior Digital Product Manager - Account Management

Job Responsibilities

• Project Ownership
• Drive Marketings perspective on personalization and customer journeys
• Lead large scale new initiatives from requirements, user stories and final delivery
• Make product decisions aligned with business goals and impact
• Partners with executives and stakeholders to define initiatives and translate them into an actionable roadmap
• Manage product backlog and collaborate closely with the Scrum Master to ensure smooth sprint execution
• Guest Experience Enhancement
• Partner with UX/UI designers to ensure experience meets brand standards and usability expectations
• Gather insights from call center, research team, and guests to drive platform enhancements
• Conduct competitive analysis and use AI-driven insights to identify opportunities for site improvement
• Cross-Functional Collaboration
• Work seamlessly with other digital website teams, IT, QA, scrum, marketing, compliance, customer service, and other teams to ensure timely, high-quality delivery
• Align initiatives with the broader digital product ecosystem
• Reporting & Analytics
• Use analytics tools to monitor platform performance and user behavior
• Present insights and improvement recommendations to senior leadership
• Releases & Issue Management
• Oversee releases to ensure smooth deployment to production
• Act with urgency to resolve production issues in collaboration with cross-functional teams

Job Requirements

• Bachelor's degree in Computer Science, Business, Digital Marketing, or a related field
• 5+ years of experience in digital product management, preferably with a focus on customer-centric platforms or e-commerce
• Strong analytical skills, with the ability to interpret data and make data-driven decisions to improve digital product performance
• Deep understanding of Agile methodologies and product development processes
• Excellent interpersonal and communication skills
• Ability to manage shifting priorities in a fast-paced, deadline-driven environment

Preferred Qualifications

• Experience with Jira, Confluence, Adobe Analytics, and Adobe Target

What We Offer You

• Hightly competitive compensation plan
• Salary range $160,000 - $170,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations
• Employees are eligible for annual discretionary bonus
• 401(k) plan with company match
• Employee Share Purchase Plan (ESPP)
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking)
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year
• Opportunity to take a free and/or discounted cruise
• Highly subsidized gym membership
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name

About Viking

• Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents
• Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™
• Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row by Condé Nast Traveler in the 2025 Readers’ Choice Awards
• Viking is also rated a “World’s Best” by Travel + Leisure—no other travel company has simultaneously received such honors by both publications