Senior Desktop Support Technician

Job Summary

St. Elizabeth Healthcare is hiring a Senior Desktop Support Technician based out of their Crestview Hills office. This role is internal customer-facing and involves hands-on support for PC desktops, laptops, mobile devices, and applications.

Job Description

• Maintain efficient Information System services to ensure productive and maximized use of computer resources by the Organization.
• Respond quickly to reported issues, listen to the end-user, and ask insightful questions to determine the issue.
• Uses logical diagnostics techniques to determine root cause and communicate the final resolution clearly and professionally.
• Perform diagnostic testing, end user training as necessary, document solutions, optimize performance, and recommend enhancements to make associates more productive.
• Aid in service request prioritization and assignment, and provide suggestions for improvement to management.
• Evaluate new hardware, software technology; recommend system upgrades and enhancements to ensure quality of Information System services to the Organization.
• Responsible for evaluating new enhancements for the SEH network and requests for additional I/S systems or modifications to existing systems.
• Provide project management of system and software rollouts or upgrades.
• Enhance professional growth and development through in-service meetings, educational programs, and workshops.
• Work directly with vendors on software and hardware integration issues, software compatibility issues, connectivity issues, and other complex support problems.
• Serve as a department resource and mentor to other Desktop Support Technicians.
• Perform other duties as assigned.

Education, Credentials, Licenses

• Associates degree in Business, Computer Science, or Healthcare (or equivalent experience).
• Two or more years’ experience supporting an applicable application or technology.

Specialized Knowledge

• Knowledge of computer hardware, software, data communications, Microsoft Office products, Microsoft desktop operating systems, and information security.
• Knowledge of imaging technologies such as SCCM and Ghost.

Kind And Length Of Experience

• Four years’ experience installing, maintaining, optimizing desktop computers, printers, scanners, and associated peripherals.
• Experience in using anti-virus and anti-malware tools.

Benefits

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules.
• Retirement savings with employer match.
• Tuition reimbursement and professional development opportunities.
• Wellness, mental health, and recognition programs.
• Career advancement through mentorship and internal mobility.