Desktop Support Technician, Senior

What You’ll Do

• Provide technical support to Board members and executives, including mobile device assistance and managing AV equipment for meetings and livestreams.
• Perform desktop image builds, upgrades, software installations, configurations, and coordinate user moves/adds/changes.
• Support technology projects by assisting with scope definition, installation, testing, documentation, and deployment of hardware and software.
• Oversee Mobile Device Management (MDM) for agency tablets and smartphones; support managed print services contracts.
• Deliver preventative maintenance, troubleshoot complex Help Desk issues, research solutions, and document resolutions.
• Provide on-site, remote, and telephone support across OCTA operations; train users on effective use of desktop and mobile tools.
• Evaluate hardware/software requests for compatibility and recommend purchases.
• Collaborate with third-party vendors and collaborate with Purchasing on procurement activities.

What We’re Looking For

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• Minimum of five years of professional desktop and customer support experience.
• Strong technical expertise in desktop systems, software installation, AV support, mobile device management, and troubleshooting.
• Microsoft certifications desirable.
• Excellent interpersonal, analytical, and problem-solving skills; ability to work in a fast-paced environment.

Pay

The starting salary will be within the range of $42.06 – $57.87 per hour based on qualifications.

Schedule

This is a non-exempt position.

Benefits

N/A

Qualifications

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Skills

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Benefits

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Application Instructions

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