Senior Desktop Support Technician
Insight Hospital and Medical Center · Chicago, IL · 23 mo ago
Information TechnologyFull-time
Responsibilities
- Provide Level 2 technical support to end-users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals.
- Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
- Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting.
- Administer and maintain Active Directory, including user accounts, group policies, and security permissions.
- Manage Office 365 portal, including user accounts, email configurations, and SharePoint access.
- Maintain printers, ensuring optimal performance and availability.
- Manage file servers, including permissions, access controls, and storage allocation.
- Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations.
- Collaborate with IT team members and other departments to implement and support technology solutions.
- Document support processes, procedures, and troubleshooting steps.
Qualifications
- Minimum of 2 years of experience in desktop support or a related field.
- Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
- Experience with the Ring Central phone system, including configuration and troubleshooting.
- Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO).
- Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
- Strong communication and interpersonal skills, with the ability to interact professionally with end-users of all levels.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.