Senior Deskside Support Technician – Philadelphia- (P/T Position)

Primary On-site Location 1400 John F. Kennedy Boulevard
Philadelphia, PA 19107

Benefits

Health insurance

Key Responsibilities

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
• Perform individualized workstation setup, configuration, upgrades, and data migration.
• Respond to, resolve, and document service requests using the City approved ticketing system.
• Support audiovisual and collaboration technology for City Council meetings and public hearings.
• Deliver end user training and technology refresher sessions.
• Assist with Right-to-Know RTK data collection support activities as required.
• Execute transitioning and transition out tasks under the direction of the Project / Operations Manager.
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.

Required Qualifications

• Minimum 5–7 years of deskside or desktop support experience.
• Strong customer service skills and experience supporting executive or government users.
• Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools.

Preferred Qualifications

• Experience supporting municipal or legislative office environments.
• Audiovisual and meeting support experience.

Prior to Employment

• Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization).
• Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity

BVA Bear’s IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.

Flexible Work From Home Options Available