Service Desk / Systems Support Analyst – Philadelphia
Primary On-site Location
1400 John F. Kennedy Boulevard
Philadelphia, PA 19107
Key Responsibilities
- Serve as a primary point of contact for user service requests and technical issues.
- Perform ticket intake, classification, prioritization, escalation, and resolution tracking.
- Provide remote troubleshooting and support for end user systems and applications.
- Perform operating system and application patching in accordance with City standards.
- Utilize monitoring and RMM tools to identify and address system health issues.
- Maintain device inventory, lifecycle records, and system documentation.
- Support onboarding, offboarding, and knowledge transfer activities.
- Contribute to service desk documentation and knowledge base materials.
Required Qualifications
- Minimum 3–5 years of IT service desk or systems support experience.
- Experience with patch management, monitoring tools, and endpoint management.
- Strong troubleshooting, documentation, and time management skills.
Preferred Qualifications
- Experience supporting government, public sector, or regulated organizations.
U.S. Citizenship Requirement
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.
Equal Employment Opportunity
BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.