Senior Desk Analyst

The Role

The Role

What You'll Do

• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA, including more complex and non-standard deals.
• Rout approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low.
• Advise the field. Be a trusted point of contact for pricing, packaging, and process questions; hop on calls, and provide the Sales team with recommendations on deal structure and guidance on best practices.
• Think strategically. Work through the right outcome for each deal, balancing speed with sound commercial and process judgment.
• Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
• Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.
• Escalate well. Manage deals independently, while recognizing genuinely complex or ambiguous situations early and looping in leadership when needed.
• Recommend improvements. Identify discrepancies and areas for improvement, and recommend system and process updates.
• Own projects. Take ownership of specific deal desk projects as assigned.
• Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
• Support tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows.
• Review deal structures, pricing, discounting, and commercial terms to ensure alignment with company policies and business objectives.
• Advise Account Executives on creative deal structures that balance customer needs with company goals.
• Persistently partner with Revenue Operations, Finance, Legal, and Sales Leadership to resolve commercial issues and drive deals to completion.
• Own and manage commercial approval workflows while ensuring timely turnaround during active sales cycles.
• Analyze deal trends, pricing behavior, and approval metrics to identify opportunities for operational improvements.
• Help design, document, and implement scalable commercial policies and approval frameworks.
• Mentor junior Deal Desk team members and serve as a subject matter expert on commercial processes.
• Support strategic initiatives, systems enhancements, and automation projects across the quote to cash lifecycle.

What We're Looking For

• 5+ years in deal desk, deal strategy, or pricing within B2B SaaS.
• Hands on experience structuring complex, non-standard deals; experience with consumption / usage based deal structures is a strong plus.
• CPQ experience (Salesforce CPQ / Revenue Cloud, DealHub, or similar) and strong quote to cash fluency.
• Strong commercial and financial acumen and the ability to reason about margin, revenue recognition, and risk.
• Strong stakeholder service mindset and clear, well structured communication, with the ability to advise and influence across functions and levels of seniority.
• Experience partnering cross functionally with Sales, Finance, Legal, and Executive Leadership.
• Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure.
• Sound judgment on when to decide independently and when to escalate.
• Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper growth environment.
• Strong MS Excel/Google Sheets skills (required).
• Order management experience is a plus.

Nice to Have

• Experience supporting global commercial organizations.
• Familiarity with usage based or consumption based SaaS pricing models.
• Experience with revenue recognition concepts and SaaS contracting.
• Experience implementing or optimizing quote to cash processes and commercial systems.
• Experience using automation tools to improve operational workflows.

Target Annual Compensation

Up to a $190,000 salary + 10% bonus + equity

Application Instructions

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Employment Opportunity

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.