Senior Desk Adjuster, Home Liability - Remote

In this senior-level role, you'll investigate and maintain complex or highly complex property/casualty homeowner claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May specialize in liability, property, or catastrophe claims.

Compensation may vary based on job level and geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Handles 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes files as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Makes independent decisions and self-supervises most files; recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex claims.
• Extensive knowledge and understanding of policies and endorsements.
• Extensive knowledge of each phase of the claim handling process.
• Obtain state-specific property casualty claims licensing as required.

Travel Requirements

Up to 10%.

Physical Requirements

Work that primarily involves sitting/standing.

Schedule

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events.

Pay

Position compensation range: $69,000.00 - $115,000.00 (salary).

Benefits

• Comprehensive medical, dental, and vision benefits.
• Wellbeing benefits that enable you to take care of your health.
• Competitive 401(k) contribution and a pension plan.
• Annual incentive.
• 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.