Senior Desk Adjuster, Home Liability - Remote

In this senior-level role, you'll investigate and maintain complex or highly complex property/casualty homeowner claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May specialize in liability, property, or catastrophe claims.

Pay

Compensation range: $69,000.00 - $115,000.00 (salary). Compensation may vary based on job level and geographic work location. Relocation support is offered for eligible candidates.

Responsibilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes files as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies them to all parties for assigned losses.
• Makes independent decisions, self-supervises most files, and recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex claims.
• Extensive knowledge and understanding of policies and endorsements.
• Extensive knowledge of each phase of the claim handling process.
• Obtain state-specific property casualty claims licensing as required.

Schedule

Primarily home-based role with 80% of time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). Occasional travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events.

Travel requirements: Up to 10%.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive and 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave.

New employees participate in an in-person or virtual New Employee Orientation during their first week.