Senior Demand Planning Analyst

Duties

• Develop and maintain statistically driven and consensus-based HW forecasts across North America.
• Incorporate multiple inputs including sales pipeline and deal probabilities, customer rollout schedules (e.g., enterprise QSR deployments), historical sales trends and seasonality patterns.
• Manage separate forecasting methodologies for Project-based hardware deployments (lumpy, milestone-driven demand) & Recurring SaaS subscriptions (ramp curves, attach rates).
• Support and actively contribute to the monthly S&OP cycle including demand review preparation and facilitation & alignment with Sales, Finance, and Supply teams.
• Ensure forecast assumptions, risks, and opportunities are clearly documented and communicated.
• Drive continuous improvement in forecast accuracy and process maturity.
• Drive improvements in demand planning tools, systems, and data quality.
• Standardize forecasting methodologies and documentation.
• Support implementation of advanced planning systems or automation initiatives.
• Analyze forecast performance (e.g., forecast accuracy, bias) and identify root causes of variances.
• Provide actionable insights on demand trends and risks, seasonality impacts (e.g., QSR peak periods, holiday cycles), customer-specific demand patterns.
• Build dashboards and reporting tools to enhance visibility and decision-making.
• Cross-Functional Collaboration:
• Partner closely with Sales (pipeline validation, deal timing, customer insights).
• Partner closely with Finance (revenue alignment, budget vs. forecast reconciliation).
• Partner closely with Supply Chain (capacity planning, inventory positioning).
• Partner closely with Customer Success / Implementation teams (deployment schedules).
• Act as the central point of truth for demand signals across NAM.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Finance, Economics, or related field (Master’s preferred).
• 3–6+ years of experience in demand planning, forecasting, supply chain analytics, or related roles.
• Experience in a technology, hardware, SaaS, or hybrid business model preferred.
• Exposure to project-based or rollout-driven demand environments strongly preferred.
• Experience working with enterprise customers or in industries with seasonality (e.g., QSR, retail) is a plus.
• Familiarity with S&OP / IBP processes and cross-functional planning environments.
• Experience with forecasting and planning tools (e.g., Adaptive Planning, SAP IBP, Anaplan, Oracle, or similar) mandatory.