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Senior Delivery Consultant, Amazon Connect Center of Delivery Excellence

Amazon Web Services (AWS) · Dallas, TX · 2 days ago
ConsultingFull-time

About the role

The AWS Professional Services (ProServe) team is seeking a skilled Senior Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Responsibilities

  • Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs

  • Providing technical guidance and troubleshooting support throughout project delivery

  • Collaborating with stakeholders to gather requirements and propose effective migration strategies

  • Acting as a trusted advisor to customers on industry trends and emerging technologies

  • Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Requirements

  • 5+ years of cloud architecture and solution implementation experience

  • Bachelor's degree in computer science, engineering, mathematics or equivalent

  • 3+ years hands-on coding experience with REST APIs and web services, including integration of agentic or generative AI into customer facing applications

  • 3+ years designing and implementing Natural Language Processing/Understanding (Voice or chat) solutions using at least one conversational AI framework (e.g., NLX, Rasa, Dialogflow, Lex, or Azure Bot Service)

Qualifications

  • Cloud experience (AWS preferred), with proficiency in a wide range of services (e.g., Compute, Database, Integration, Identity, Networking, Automated packaging and deployment)

  • Experience communicating technical concepts to diverse audiences in pre-sales environments

  • Knowledge of security and compliance standards including HIPAA and GDPR

  • AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

  • Experience with automation and scripting (e.g., Terraform, Python)

  • Experience with Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills

  • Experience incorporating generative AI into contact centers (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation

Skills

  • Deep understanding of AWS products and services

  • Proficient in architecting complex, scalable, and secure solutions

  • Trusted advisor to customers on industry trends and emerging technologies

  • Effective communication and collaboration skills

Benefits

  • Work/Life Balance

  • Inclusive Team Culture

  • Mentorship and Career Growth

Pay

Base salary range for this position is $153,600.00 - $207,800.00 USD annually

Schedule

Full-time

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