Principal Delivery Consultant, Amazon Connect Center of Delivery Excellence

About the role

Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant. In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Principal Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

Key job responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Basic Qualifications

• 8+ years of cloud architecture and solution implementation experience
• Bachelor's degree in Computer Science, Math, or a related field
• 5+ years hands-on experience with REST APIs and web services, including integration of agentic or generative AI into customer-facing applications
• 5+ years designing and implementing Natural Language Processing/Understanding (Voice or chat) solutions using at least one conversational AI framework (e.g., NLX, Rasa, Dialogflow, Lex, or Azure Bot Service)
• Cloud experience (AWS preferred), with proficiency in a wide range of AWS services (e.g., Compute, Database, Integration, Identity, Networking, Automated packaging and deployment)

Preferred Qualifications

• Advanced degree in technology, or AWS Professional level certification
• Knowledge of compliance and security standards across the enterprise IT landscape
• Experience explaining technical concepts in pre-sales environments
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
• Experience incorporating generative AI into contact centers (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation

Pay

• USA, CA, Mountain View: $210,200.00 - $284,300.00 USD annually
• USA, GA, Atlanta: $182,800.00 - $247,300.00 USD annually
• USA, MA, Boston: $182,800.00 - $247,300.00 USD annually
• USA, NJ, Jersey City: $201,000.00 - $272,000.00 USD annually
• USA, TX, Dallas: $182,800.00 - $247,300.00 USD annually
• USA, VA, Arlington: $182,800.00 - $247,300.00 USD annually
• USA, WA, Seattle: $182,800.00 - $247,300.00 USD annually

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

This response is AI-generated, for reference only.