Principal Delivery Consultant, Amazon Connect Center of Delivery Excellence

About the role

The AWS Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS).

Key job responsibilities include:

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs.
• Providing technical guidance and troubleshooting support throughout project delivery.
• Collaborating with stakeholders to gather requirements and propose effective migration strategies.
• Acting as a trusted advisor to customers on industry trends and emerging technologies.
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts.

Responsibilities

As an experienced technology professional, you will be responsible for:

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs.
• Providing technical guidance and troubleshooting support throughout project delivery.
• Collaborating with stakeholders to gather requirements and propose effective migration strategies.
• Acting as a trusted advisor to customers on industry trends and emerging technologies.
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts.

Requirements

Basic Qualifications:

• 8+ years of cloud architecture and solution implementation experience.
• Bachelor's degree in Computer Science, Math, or a related field.
• 5+ years hands-on experience with REST APIs and web services, including integration of agentic or generative AI into customer-facing applications.
• 5+ years designing and implementing Natural Language Processing/Understanding (Voice or chat) solutions using at least one conversational AI framework (e.g., NLX, Rasa, Dialogflow, Lex, or Azure Bot Service).
• Cloud experience (AWS preferred), with proficiency in a wide range of AWS services (e.g., Compute, Database, Integration, Identity, Networking, Automated packaging and deployment).

Preferred Qualifications

• Degree in advanced technology, or AWS Professional level certification.
• Knowledge of compliance and security standards across the enterprise IT landscape.
• Experience explaining technical concepts in pre-sales environments.
• Experience incorporating generative AI into contact centers (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Qualifications

• 8+ years of cloud architecture and solution implementation experience.
• Bachelor's degree in Computer Science, Math, or a related field.
• 5+ years hands-on experience with REST APIs and web services, including integration of agentic or generative AI into customer-facing applications.
• 5+ years designing and implementing Natural Language Processing/Understanding (Voice or chat) solutions using at least one conversational AI framework (e.g., NLX, Rasa, Dialogflow, Lex, or Azure Bot Service).
• Cloud experience (AWS preferred), with proficiency in a wide range of AWS services (e.g., Compute, Database, Integration, Identity, Networking, Automated packaging and deployment).

Skills

Preferred Qualifications include:

• Knowledge of compliance and security standards across the enterprise IT landscape.
• Experience explaining technical concepts in pre-sales environments.
• Experience incorporating generative AI into contact centers (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Learn more about our benefits at https://amazon.jobs/en/benefits.

Company - Amazon Web Services, Inc.

Job ID: A10475878