Senior Default Servicing Associate

About the role

The Senior Default Servicing Associate is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures.

• Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies.
• Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties.
• Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes.
• Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards.
• Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills.
• Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards.
• Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries.
• Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices.
• Investor communication and reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments.
• System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends.

Requirements

• 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation.
• Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues.
• Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards.
• A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation.
• Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios.
• Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers.
• Experience coaching team members and a natural ability to transfer technical knowledge to the broader team.
• Bachelor’s degree (B.S.) required.

Pay

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers:

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $90,250 - $99,750
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $76,000 - $84,000
• Tier 3 | All other US metro areas | $70,300 - $77,700

This does not include any other potential components of the compensation package, such as equity, benefits, and perks.

Schedule

This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Benefits

• Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Support for fully remote work and an in-person environment in downtown Palo Alto, CA HQ.
• Fully paid parental leave: Supplement to state Paid Family Leave (PFL) to provide 100% of regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, up to 8 weeks of paid parental leave, plus 4 weeks of fully paid transition time.
• Equity: Meaningful equity to share in the value you help create.
• Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage.
• Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company-provided equipment including a MacBook and monitor.