Sales and Service Associate
About the Role
This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust-based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.
Responsibilities
- Developing first-name relationships with members, answering questions, resolving concerns, and connecting members and guests with appropriate resources.
- Helping maintain a clean, well-maintained, and safe gym environment for members and guests.
- Delivering an outstanding sales and service experience to all guests and members, ensuring a welcoming, informative, and inclusive atmosphere that inspires them to pursue their fitness goals within the community.
- Supporting an exceptional new member onboarding experience, serving as the first point of contact with a friendly greeting and prompt attention to their needs.
Qualifications
- Demonstrate authenticity, sincerity, and open-mindedness, acting with integrity.
- Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
- Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
- Embrace challenges and view setbacks as opportunities to learn and grow.
- Possess a strong service mentality and a desire to deliver exceptional member experiences.
- Minimum of 1 year of experience in retail or fitness sales.
- CPR and AED certification required within 60 days of employment.
Availability
Full-time, with flexible availability across weekdays, weekends, and holidays to best serve the member community.
Travel Requirement
Minimum travel may be required for training and lead generation purposes.
Benefits
- Paid time off
- Medical and dental coverage
- 401k with match for qualifying positions
- Free gym membership
- Discounts on products and personal training
- Access to Employee Resource Groups for community events
Compensation
Pay Range: $16.90 - $16.90
Additional perks include:
- Free club membership
- Employee Assistance Program (EAP)
- Basic Group Life and AD&D Insurance ($10,000)
- 401k Savings and Investment Plan
Team members averaging 30 hours or more per week also receive medical/dental/vision benefits, paid time off, and sickness benefits.
Location: 1530 West Covina Parkway, West Covina, CA 91790