Senior Database Management Lead

About the role

The Senior Database Management Lead is responsible for the administration, maintenance, and optimization of The TSTC Foundation’s constituent relationship management (CRM) database and related advancement systems. This role supports advancement operations and fundraising functions by ensuring data integrity, maintaining system reliability, developing reporting and analytics, and supporting effective use of donor and advancement data across the Foundation.

Responsibilities

• Administers, maintains, and supports The TSTC Foundation’s Salesforce for NonProfits, Marketing Cloud, Omatic, GoFundMe Pro, and Awarded (scholarships) platforms and related board of directors or donor management systems.
• Maintains the accuracy, consistency, security, and integrity of donor and constituent records through data entry standards, routine audits, data hygiene practices, record updates, imports, exports, and ongoing maintenance activities.
• Develops and maintains reports, dashboards, and data summaries related to donor activity, fundraising performance, engagement trends, campaign progress, and advancement operations.
• Provides day-to-day Salesforce support for the TSTC Foundation users, including troubleshooting issues, responding to questions, maintaining user documentation, and supporting system adoption.
• Identifies opportunities to improve Salesforce database processes, reporting workflows, user experience, and advancement operations through system enhancements, process refinements, and improved data practices.
• Collaborates with Advancement Operations, Development Officers, and Foundation leadership to support fundraising operations, reporting needs, events, campaigns, and institutional priorities.

Requirements

• Associate’s degree in business, information systems, data management, analytics, communications, advancement operations, or a related field.
• Three years of experience in database management, Salesforce for Nonprofits administration, advancement operations, information systems, business systems, or related operational support functions.
• Experience developing reports, dashboards, or data summaries used to support operational planning, fundraising, or leadership reporting.
• Experience maintaining data integrity, managing records, and supporting user adoption of business systems or database platforms.
• Strong written and verbal communication skills and the ability to convey system, reporting, or data-related information clearly to diverse users and stakeholders.

Qualifications

• Bachelor’s degree in business, information systems, data management, analytics, communications, advancement operations, or a related field.
• Four years of experience in database management, Salesforce for Nonprofits administration, advancement operations, information systems, business systems, or related operational support functions.
• Experience supporting fundraising, donor relations, advancement services, nonprofit operations, or higher education development functions.
• Experience with donor databases, reporting, fundraising analytics, or advancement data processes.
• Experience developing training resources or supporting end-user training for Salesforce and/or CRM platforms.

Skills

• Ability to administer and maintain Salesforce for Nonprofits and other Foundation database systems in support of advancement operations and fundraising activities.
• Ability to maintain data accuracy, integrity, and confidentiality across donor, constituent, and advancement records.
• Ability to develop reports, dashboards, and data summaries which support fundraising, stewardship, and leadership decision-making.
• Ability to analyze donor and advancement data, identify trends, and translate findings into actionable insights and recommendations.
• Ability to provide end-user support, training, and guidance for database systems, reporting tools, and advancement processes.

Benefits

• Full state benefits and health insurance paid at 100% are available for this position.

Pay

Anticipated salary range is $62-63k annually, based upon background, education, and experience.