Senior Data Center Operations Engineer
About the role
Manages operations for a moderately complex data center, monitoring key metrics, addressing routine issues like capacity and cooling, and recommending improvements aligned with industry best practices. Provides support for escalated technical problems, optimizes automation and monitoring tools, documents processes and incident responses, and contributes to continuous improvement projects. Supports new region builds and expansions, collaborates with project teams, and oversees installations, repairs, inventory, and logistics—leading component upgrades and advising on data center purchases and deployments.
Responsibilities
Data Center Site Portfolio Management: Typically one data center of moderate complexity.
Performance Monitoring and Analysis:
- Independently monitors and analyzes data center operations, providing insights and recommendations based on metrics.
- Analyzes and resolves routine issues (e.g., physical capacity, power capacity, cooling capacity).
- Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), contribute to improvement projects, and support alignment with strategic objectives.
Issue Management and Automation:
- Provides support for escalated complex technical issues.
- Triages and/or escalates issues and optimizes the use of automation, scheduling, and monitoring tools to proactively mitigate potential problems.
- Identifies, documents, and reviews issues, processes, and solutions, ensuring the data center knowledge base is continually updated.
- Executes incident or crisis management protocols in alignment with business continuity plans