Senior Data Center Operations Engineer

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

About the role

The Senior Data Center Operations Engineer plays a critical, hands-on role in supporting the build-out and long-term operation of a high-performance, enterprise-scale data center environment supporting advanced compute and large-scale infrastructure deployments. This position is designed for an experienced engineer with deep expertise in server hardware, Linux systems, and data center operations, operating within environments that demand high availability, precision, and performance.

Responsibilities

• Advanced Hardware Troubleshooting & Repair
  • Diagnose and resolve complex hardware failures across server platforms (motherboards, CPUs, memory, storage)
  • Perform component-level repairs and replacements on servers and data center hardware
  • Execute break/fix processes with a focus on minimizing downtime and meeting SLAs
  • Conduct root cause analysis (RCA) of hardware failures and implement preventative improvements
  • Identify recurring failure trends and contribute to tooling, automation, and process enhancements
• Linux Systems & Platform Support
  • Utilize Linux command-line tools for system monitoring, diagnostics, and troubleshooting
  • Support provisioning and deployment of servers across Linux distributions (RHEL, Ubuntu, etc.)
  • Troubleshoot boot-level and OS-level issues in production environments
  • Collaborate with engineering teams to resolve complex hardware/software interaction issues
• Data Center Operations Support
  • Hardware installation, structured cabling, and infrastructure validation
  • Maintain accurate inventory of spare parts, assets, and retired equipment
  • Document repairs, changes, and configurations in ITSM/DCIM systems
  • Ensure adherence to safety, security, and operational protocols
  • Serve as a primary escalation point for complex infrastructure issues
  • Participate in on-call rotation supporting 24x7 operations
• Collaboration & Mentorship
  • Provide guidance and mentorship to technicians on hardware troubleshooting and best practices
  • Collaborate with network, storage, and infrastructure teams to resolve cross-functional issues
  • Contribute to knowledge sharing, documentation, and operational excellence initiatives
  • Support continuous improvement efforts across processes, tooling, and operational workflows

Requirements

• Strong English communication skills (written and verbal) are required for coordination with cross-functional teams
• Expert-level knowledge of server hardware architecture and component-level troubleshooting
• Strong proficiency with Linux systems and command-line diagnostics
• Solid understanding of networking fundamentals and infrastructure components
• Experience working within structured operational environments (SOPs, SLAs, ticketing systems)
• Familiarity with ITSM/DCIM tools (ServiceNow, Jira, or similar)
• Experience with structured cabling and fiber optic connectivity
• Strong analytical and problem-solving skills with attention to detail
• Ability to operate effectively in high-pressure, high-availability environments
• Strong organizational and documentation skills

Qualifications

• 5+ years of experience in data center operations or similar infrastructure environments
• Significant hands-on experience with server hardware troubleshooting and repair
• Minimum of 2 years of experience working with Linux operating systems in production environments
• Demonstrated experience performing root cause analysis and resolving complex hardware issues
• Experience supporting enterprise server platforms and infrastructure environments
• Exposure to data center build-outs, deployments, or infrastructure upgrades (preferred)

Skills

• CompTIA A+, Server+, or Linux+
• LPI certification or equivalent
• Vendor-specific hardware certifications

Benefits

Our commitment to diversity and inclusion is reflected in our workplace culture, which champions equity and belonging. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.

Pay

Estimated Pay Range: $46.17 - $68.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Schedule

This role offers continuity across both deployment and operational phases and provides exposure to large-scale, modern infrastructure environments, with a clear path for progression into advanced technical or engineering roles.