Senior Data Analyst, Customer Analytics (Remote)

About the role

You will lead the design and implementation of data and information architecture that supports Stryker’s Customer Solutions strategy. This role focuses on enterprise-wide customer, pricing, and business intelligence initiatives, delivering insights that help business leaders and sales teams make informed decisions around strategy, opportunities, negotiations, and growth. You will leverage tools such as Power BI, SQL Server, and Excel to maximize revenue and margin through data-driven pricing and contract strategies.

Responsibilities

• Sustain & troubleshoot PowerBI dashboards and reports that provide actionable insights for business leaders and commercial teams.
• Collaborate with Customer Solutions teams to develop new analytics tools & insights.
• Translate business data into digestible reports and dashboards.
• Investigate reporting issues and provide expertise to resolve and follow-up in a timely manner.
• Monitor use of reports and dashboards to gauge value and increase use across supported business units.
• Create/modify custom Structured Query Language (SQL) for complex data pulls.
• Manage the prioritization of projects/tasks to ensure proper tracking and delivery of requests.
• Partner with the Customer Solutions team to drive increased data literacy and adoption of data-driven insights related to contracts and pricing.
• Contribute to a culture of continuous improvement by identifying and implementing enhancements to existing analytics tools, databases, data collection methods, statistical methods, technology, and training methods.

Requirements

• Bachelor’s degree.
• Minimum 2 years of data analytics experience.
• Experience creating and maintaining business reports and dashboards in Power BI and Microsoft Excel.
• Experience with SQL Server, including writing complex queries, data analysis, reporting, and database management.
• Experience working with database concepts, data structures, and basic data modeling.
• Effective presentation, written, & verbal communication skills, including the ability to explain data and findings.

Preferred

• Master’s degree.
• Experience with Python, R, statistical analysis, or database technologies.
• Experience supporting contract and pricing analytics.