Senior Data Analyst

About the role

ZoomInfo is seeking a Senior Data Analyst to drive our customer insights and competitive intelligence strategy, leading analyses that shape how we evolve our data products to meet customer needs and maintain market leadership.

Responsibilities

• Analyze customer behavior patterns, feedback data, and usage metrics to identify improvement opportunities in coverage, accuracy, and depth
• Master ZoomInfo's competitive landscape: who our competitors are, what data they offer, how they're evolving, and where differentiation opportunities exist
• Develop strong relationships with Product, Engineering, Data Leadership, and fellow analysts to understand context and build institutional knowledge
• Build and maintain a customer feedback framework using internal tools (platform usage tracking, call recordings, etc.) to become the customer/competitive knowledge expert for technical stakeholders
• Develop standardized frameworks for evaluating competitive threats, such as data models backed by multiple sources that provide ongoing intelligence
• Deliver actionable insights that inform product roadmap decisions
• Document learnings, approaches, and analytical frameworks to share knowledge across the team
• Influence roadmap prioritization by translating customer pain points and competitive trends into concrete data improvement opportunities with informed recommendations
• Identify and lead opportunities for core data initiatives based on customer needs and competitive gaps (new data sources, expanded attributes, improved coverage, intelligence signals)
• Partner with Engineering and Product to assess feasibility and shape solutions
• Conduct impact analyses that quantify how improvements affect coverage, accuracy, and depth, helping bridge immediate needs with long-term data capabilities

Requirements

• Bachelor's degree in Business, Economics, Computer Science, Engineering, Mathematics, Statistics, or related quantitative field
• 5+ years of experience in data analytics, customer analytics, product analytics or related strategic roles
• Experience conducting customer analytics, market research, or competitive analysis that informed product or business strategy
• Ability to design and execute rigorous analyses, solving ambiguous, multi-faceted business problems
• Strong programming skills in Python and SQL for data analysis and manipulation. You may use AI tools to accelerate coding, but should be capable of building technical proof-of-concepts or experimental tools independently
• Demonstrated ability to work effectively with Product and/or Engineering teams, translating between analytical findings and strategic business needs
• Excellent communication skills: able to build compelling narratives and explain strategic recommendations to diverse audiences
• Self-directed with strong ownership mentality: you drive your work forward and know when to seek input

Qualifications

• Ability to work hybrid from our Waltham, MA or Vancouver, WA office locations
• Experience with B2B data products, business intelligence platforms, or data-as-a-product companies
• Experience with customer analytics, product analytics, or usage data analysis
• Background in competitive intelligence or market research
• Knowledge of GTM workflows, sales intelligence tools, or B2B go-to-market strategies
• Experience creating strategic frameworks or conducting impact assessments
• Track record of leading or co-leading cross-functional strategic initiatives

Skills

• Strategic Thinker with Analytical Depth
• Growth-Oriented Problem Solver
• Clear Communicator

Benefits

Comprehensive benefits and holistic mind, body and lifestyle programs designed for overall well-being.

Pay

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

Schedule

We want our employees and their families to thrive.