Senior Data Analyst

About the role

As a Senior Data Analyst on Spectrum’s Customer Service Reliability team, you’ll lead advanced analysis that informs strategic priorities, improves operational performance, and strengthens customer service reliability. Supporting millions of customers across our 41-state footprint, this role involves turning complex data into clear, actionable insights that help the business understand performance, identify opportunities, and take action with confidence.

Responsibilities

• Lead advanced analysis that informs strategic priorities, improves operational performance, and strengthens customer service reliability
• Turn complex data into clear, actionable insights that help the business understand performance, identify opportunities, and take action with confidence
• Uncover trends, quantify impact, and deliver recommendations that support better decisions and measurable business improvement
• Develop reporting, dashboards, forecasts, and ad hoc analyses that bring visibility to key performance drivers, operational risks, and areas for improvement
• Translate business needs and questions into analytical solutions that support decision-making and continuous improvement
• Define and document data definitions, business rules, and reporting requirements to ensure consistency, quality, and trust in the analysis
• Collaborate across operational and analytical teams, including Business Intelligence, Business Integrations, Data Science, Data Insights, and other stakeholder groups, to align analysis with business needs and support scalable reporting solutions
• Drive improvements in data quality, reporting accuracy, and analytical processes through validation, root cause analysis, and ongoing refinement
• Contribute to recurring business reviews and high-visibility initiatives by delivering insights that help shape priorities and support meaningful action

Qualifications

• Education: Bachelor’s degree in business or related field or equivalent experience
• Experience: 5+ years of data analysis and reporting or related experience
• Skills: Manage multiple projects, prioritize and organize tasks effectively while meeting deadlines and adapting to shifting priorities; capability to work independently and within a team; strong analytical skills to interpret data and identify business opportunities; effective verbal and written communication with all levels of management; experience preparing and presenting data-driven insights; knowledge of Word, Excel and similar software applications; demonstrated expertise in SQL

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.