Senior Customs Brokerage Specialist

To provide customers with the highest quality service by ensuring consistent customer service and resolution for timely release and movement of freight/cargo. May proactively lead and guide team members to achieve operational objectives.

Responsibilities

• Provide impeccable customer service
• Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients to ensure compliance with applicable laws and regulations
• Anticipate, identify, and resolve problems that could delay timely release or movement of freight
• Maintain relationships with correspondent brokers, T&B, and other service providers to exceed customer service requirements
• Resolve banking and letter of credit problems
• Advise customers on payment terms, obtain payment on delinquent accounts, and complete accounting adjustment forms for review
• Resolve billing issues and coordinate post-entry activity on the customer's behalf
• Complete accurate data input or corrections into computer files
• Perform root cause analysis as directed by the Account Administrator
• Manage the entry verification process
• Access clients' external systems as necessary
• Correspond with business partners via written, phone, or email communication
• Produce operational trend reports
• Keep business partners apprised of the exception process
• Receive and respond to pre-alerts per customer SOP
• Maintain general knowledge of FedEx products and services
• Interact with customers, internal staff, departments, and management at all levels
• Support Account Administrators with account management activities (exception logs, special spreadsheets)
• Perform entry reconciliation as needed
• Develop and maintain strong relationships with customer's front-line personnel
• Facilitate entry processing, pre-arrival, and post-arrival exception resolution
• Sort and assign department workload if required
• Perform other duties as assigned

Requirements

• High School Diploma or GED required
• 24 months of brokerage, transportation, or customer service experience
• Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner)
• Excellent verbal and written communication skills
• Strong organizational and interpersonal skills
• Problem-solving skills
• Ability to handle high-volume and time-sensitive work
• Ability to work independently with minimum supervision
• Able to work on a team
• Proficient in HTS classification and familiar with the harmonized tariff system
• Strong knowledge of U.S. Customs regulations and other federal requirements

Preferred Qualifications

• Remote position
• Experience processing customs entries, with proficiency in CargoWise preferred

Pay

This compensation range is a reasonable estimate of the current starting salary for this role: $23.34 - $35.01 USD hourly. Actual starting pay is determined by experience, market level, and other factors permitted by law.

Benefits

• Health, vision, and dental insurance
• Retirement plans
• Tuition reimbursement

Schedule

Monday-Friday, 8:00 AM - 5:00 PM