Senior Customs Brokerage Specialist

To provide customers with the highest quality service by ensuring consistent customer service and resolution for timely release and movement of freight/cargo. May proactively lead and guide team members to achieve operational objectives.

Responsibilities

• Provide impeccable customer service.
• Prepare, analyze, and/or submit documentation to U.S. Customs, agents, and clients to ensure compliance with all applicable laws and regulations.
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to exceed customer service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms, obtain payment on delinquent accounts, and complete accounting adjustment forms for review.
• Resolve billing issues and coordinate post-entry activity on the customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform root cause analysis as directed by the Account Administrator.
• Manage the entry verification process and access clients' systems (external systems) as necessary.
• Correspond with business partners via written, phone, or email communications.
• Produce operational trend reports and keep business partners apprised of the exception process.
• Receive and respond to pre-alerts as needed per customer SOP.
• Maintain general knowledge of FedEx products and services.
• Interact with customers, internal staff/departments, and management at all levels.
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Perform entry reconciliation as needed.
• Develop and maintain strong relationships with customer's front-line personnel.
• Facilitate entry processing, as well as pre-arrival and post-arrival exception resolution.
• Sort and assign department workload if required.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 24 months of brokerage or transportation experience and/or customer service experience.
• Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Problem-solving skills and ability to handle a high volume of time-sensitive work.
• Ability to work independently with minimum supervision and as part of a team.
• Proficient in HTS classification and familiar with the harmonized tariff system.
• Strong knowledge of U.S. Customs regulations and other federal regulations.

Benefits

• Health, vision, and dental insurance.
• Retirement plans.
• Tuition reimbursement.

Pay

Starting at $28.01 per hour.

Schedule

Onsite Monday-Friday, 8 AM - 5 PM.