Senior Customs Brokerage Specialist

About the role

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo.

Responsibilities

• Develop and maintain a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• For transportation customer service reps: develop rates and/or provide quotes for the movement of freight.
• Research and negotiate carrier rates.
• Resolve billing issues, coordinate post entry activity on customer's behalf.

Requirements

• High school diploma/GED
• Proficient computer skills
• Strong customer service, organizational & communication (written/oral) skills
• Strong knowledge of U.S. Customs regulations & other federal regulations and requirements w/respect to specific area of expertise (chb, air trans, ocean trans, surf trans) as applicable depending on functional department
• One and a half (1 1/2) years of work/field experience preferred

Qualifications

• HS Diploma or GED required
• 24 months of brokerage or transportation experience and/or customer service experience required
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Excellent communication skills, verbal and written
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Able to work independently with minimum supervision
• Able to work on a team
• Proficient in HTS classification & familiar with the harmonized tariff system
• Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise

Skills

• Experience transmitting entries to U.S. Customs and Border Protection (CBP)

Benefits

• Health, vision and dental insurance
• Retirement
• Tuition reimbursement

Pay

$25.67 - 38.51 USD Hourly

Schedule

Monday-Friday 8:00AM-5:00PM (Onsite)