Senior Customer Training Consultant (United States)

Overview

The Senior Customer Training Consultant plays a crucial role in strengthening Filigran's training delivery function. This role involves delivering training within complex customer engagements, contributing to the scaling of instructor-led programs, and bringing deep expertise to a team that sets the standard for preparing threat analysts and administrators to use Filigran tools.

Your Responsibilities

• Own and deliver ILT sessions (onsite and virtual) across the full customer base — from onboarding engagements to advanced technical workshops for complex accounts
• Lead lab-based workshops using CloudShare or equivalent environments, ensuring hands-on, high-impact learning experiences
• Represent Filigran at customer sites, executive briefings, and strategic onboarding engagements
• Manage delivery logistics: scheduling, prep, post-session follow-up, and feedback loops
• Collaborate to shape the training delivery model — contributing to cadence, format, packaging, and scalability decisions alongside peer consultants and the Director of Content Management
• Build and maintain a library of advanced training content (agendas, slide decks, demo datasets, lab environments) for OpenCTI and OpenAEV
• Develop learning paths and certification programs tailored to different user profiles, maturity levels, and regional contexts
• Contribute to and uphold quality standards for training content and delivery across the team
• Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points
• Represent the training function in internal planning conversations and cross-functional initiatives
• Partner with CS leadership to ensure training programs align with customer outcomes and success milestones
• Mentorship & Standards
• Bring senior-level perspective to content reviews — peer review of materials before publication
• Support and develop Content Managers and junior consultants on instructional design, delivery technique, and technical depth
• Document delivery processes, best practices, and tribal knowledge to build a scalable, transferable training function

Who You’ll Work With

• Reporting to: Director of Content Management
• Peer collaboration with: Customer Training Consultants, Content Managers
• Cross-functional partners: Revenue, Product, and Customer Success teams
• Customer-facing: The full customer base — from onboarding through advanced enterprise engagements across cybersecurity, threat intel, SOC, and critical infrastructure teams
• Environment: Fully remote, async-friendly — with regular onsite travel for ILT delivery

Profile

• Must-have: Proven expertise in Cyber Threat Intelligence (CTI) as a discipline; significant experience delivering technical training to practitioner-level audiences; strong instructional design skills; experience building and facilitating lab-based learning environments; exceptional communication and executive presence; autonomous, structured, and collaborative approach; fluent in English; additional languages are a strong plus
• Strong advantage: Hands-on experience with OpenCTI and/or OpenAEV (or comparable open-source threat intel platforms); background in building training functions or service catalogs in a high-growth SaaS environment; familiarity with LMS platforms and certification program design

Why Join Filigran?

• Competitive pay + equity - everyone shares in our success
• Remote-first, flexible, and balanced - work that fits your life
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen
• Equal Employment Opportunity - we enable cybersecurity through inclusion - from code to culture

How to Apply

Ready to Join Us? Apply now and help us build the future of the cybersecurity ecosystem, together.