Senior Customer Training Coordinator

About the Role

We are seeking a highly skilled and experienced Senior Training Coordinator to join our dynamic team in the audio‑video industry. In this role you will develop, organize, and deliver training programs that enhance the knowledge and skills of professionals working in the audio‑video sector, ensuring they are equipped with the latest techniques, best practices, and technological advancements.

Responsibilities

• Collaborate with subject matter experts to identify learning objectives and design comprehensive curricula for various levels of expertise in the audio‑video industry.
• Develop comprehensive training materials, courses, and programs tailored to the needs of professionals in the audio‑video industry, creating engaging content such as presentations, manuals, online resources, and hands‑on exercises.
• Develop engaging and interactive educational materials, including written content, videos, audio recordings, presentations, and interactive modules.
• Apply instructional design principles to structure and sequence learning content, ensuring effective learning outcomes and engagement.
• Utilize technical skills to produce high‑quality audio and video content, including editing, mixing, and enhancing raw media files.
• Incorporate visual elements—graphics, animations, illustrations—to enhance the overall learning experience.
• Collaborate with the technology team to integrate content into the Learning Management System and ensure a seamless user experience.
• Conduct engaging and interactive training sessions, workshops, and seminars both in‑person and online, using a variety of instructional techniques and technologies.
• Develop and administer assessments and evaluations to measure training effectiveness, collect feedback, and continuously improve program quality.
• Maintain accurate records of training activities, participant attendance, and evaluation results; prepare reports and summaries to communicate impact to key stakeholders.
• Coordinate logistics for training sessions, including scheduling, venue arrangement, equipment setup, procurement of resources, and compliance with organizational policies and procedures.

Requirements

• Bachelor's degree in Instructional Design, Education, Multimedia Production, or a related field (a plus but not required).
• Proven experience designing and delivering training programs, preferably in the audio‑video industry.
• Strong understanding of audio‑video technologies, systems, and workflows (preferred).
• Minimum of 3 years of experience in facilitation, content development, instructional design, or e‑learning production, preferably in the audio‑video industry.
• Demonstrated experience in curriculum development, instructional design, and adult learning principles with a focus on participant‑centered learning.
• Ability to create engaging and interactive training materials and facilitate effective learning experiences.
• Proficiency with audio and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, Audacity) and multimedia authoring tools (e.g., Adobe Captivate, Articulate Storyline).
• Familiarity with instructional design models (e.g., ADDIE, SAM) and knowledge of adult learning principles and participant‑centered techniques.
• Ability to transform complex concepts into clear, engaging content using multimedia elements.
• Comfortable working with various software applications, learning management systems, and multimedia equipment.
• Strong organizational and time‑management skills to handle multiple projects simultaneously and meet deadlines.
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and concisely.
• Proven ability to work collaboratively in a team environment and build relationships with subject matter experts and stakeholders.
• Willingness to travel up to 15% of the time for in‑person training sessions, industry events, and stakeholder collaboration.

Benefits

• Medical, Dental, and Vision coverage
• 3 weeks annual PTO and 9 paid holidays
• 401(k) with matching contributions
• Employer‑paid base life insurance, short‑term and long‑term disability
• Health Savings Accounts (with Biamp contribution) and Flexible Spending Accounts
• Tuition reimbursement
• Charitable donation matching
• Discretionary company achievement bonus
• Referral bonuses

Company Overview

Biamp creates the world’s most extraordinary audio and video solutions. For over 50 years, we have innovated professional audiovisual technologies that enable great communication—from the smallest rooms to the largest venues—empowering true human connection in every space. Our culture values reciprocal employment relationships, continuous improvement, clear decision‑making, and calculated risk‑taking. We seek passionate people who strive for excellence, support one another, and drive our business forward.