Senior Consultant, Customer Experience

This role will drive marketing initiatives focused on growth, customer acquisition, brand performance, and measurable demand creation within a regulated financial services environment. You will collaborate with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns, testing strategies, and performance improvements.

Responsibilities

• Develop enterprise-wide customer experience frameworks
• Lead discovery phases for CX transformations
• Conduct exploratory customer research and communicate findings
• Build relationships across business units to ensure cohesive experiences
• Facilitate workshops and discussions to align on CX strategies
• Collaborate with digital teams to align technology with CX goals
• Analyze Voice of the Customer data and create actionable insights
• Drive prioritization of CX initiatives linking insights to business value
• Champion the customer perspective through storytelling and data insights
• Consult on CX performance metrics for ongoing improvement

Qualifications

• 8+ years in human-centered design or customer experience leadership
• Undergraduate in customer experience, psychology, or related field preferred
• Strong knowledge of strategy planning and methodologies
• Proven leadership experience in strategic projects
• Exceptional communication and executive presentation skills

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• 18 days paid time off per year
• 401(k) with company match
• Company-paid pension plan
• Business casual attire
• Paid holidays and special leave days

Pay

$138,000 – $243,000 annually

Location: Remote - US based candidates only, no visa sponsorship available