SENIOR CUSTOMER SUCCESS MANAGER - NORTH AMERICA M/F/D

AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps. Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.

About the role

The Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty’s suite of products—including testing, personalization, feature management, search, insights, and recommendations.

Team: Enterprise Customer Success, North America
Collaboration tools: Slack, Jira, Confluence, and more
Tools: Churnzero, Gong, PowerBI
Travel: occasional travel to client meetings

Responsibilities

• Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies.
• Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding.
• Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans.
• Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value.
• Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success.
• Develop deep expertise across multiple products while staying informed on industry trends.
• Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks.

Requirements

• 4+ years client-facing SaaS or digital optimization managing enterprise accounts.
• Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset.
• Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling you to provide tailored, strategic guidance.
• Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works.
• Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset.
• Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs to bridge the gap between technical and non-technical teams.
• Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration.

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

Benefits

• Make a Real Impact: Directly influence our success and contribute to the company’s growth.
• Ownership & Autonomy: We believe in trust, no micromanagement, just the freedom to excel.
• International Culture: Collaborate with a diverse, global team across 8 countries.
• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

Schedule

Permanent full-time, up to 3 days remote per week.

Location

New York