Senior Customer Success Manager, North America

About the role

We are Stravito and this is the problem we solve. We build AI that automates core workflows for Consumer Insights professionals and Brand Managers, transforming how they work. Our goal is to help world-leading organizations accelerate strategic decision-making by turning millions of market research documents into intelligent systems.

Responsibilities

• Manage, support, and develop a portfolio of enterprise customers (B2B)
• Connect with stakeholders (executive level and day-to-day) to understand and develop expertise when it comes to what drives user value and engagement
• Identify patterns and synergies between different end-user use cases
• Proactively share customer learnings and insights with the broader Stravito team
• Report to the Lead Customer Success Manager for the US
• Work closely with Product, Tech & Design to make it happen!

Requirements

• 5+ years experience as an enterprise Customer Success Manager, managing complex Fortune 1000 accounts
• A “customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
• A business-orientation - constantly thinking of how to grow and scale your customer
• Ability to thrive in start-up and remote-first environments
• Strong interpersonal and communication skills

Qualifications

• Fluency in English, both spoken and written

Skills

• Strategic thinking
• Customer relationship management
• Collaboration and teamwork
• Problem-solving

Benefits

• Competitive compensation package
• Opportunity to work with cutting-edge technology in our industry (such as GenAI)
• Fun, collaborative environment
• Zero micro-management
• Company events a couple of times each year

Pay

The salary range for this role is $110,000 – $129,000 per year. Actual pay within this range depends on your permanent work location, local market standards, and relevant experience.

Schedule

This role is remote but applicants must be a current tax resident in one of the following locations: Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas or Virginia.