Senior Customer Success Manager - North America M/F/D

About the role

The Senior Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty's suite of products including testing, personalization, feature management, search, insights and recommendations.

Responsibilities

• Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies.
• Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding.
• Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans.
• Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value.
• Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success.
• Develop deep expertise across multiple products while staying informed on industry trends.
• Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks.

Requirements

• 4+ years client-facing SaaS or digital optimization managing enterprise accounts.
• Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset.
• Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling you to provide tailored, strategic guidance.
• Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works.
• Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset.
• Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs.
• Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration.

Qualifications

• 4+ years client-facing SaaS or digital optimization managing enterprise accounts.
• Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset.
• Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling you to provide tailored, strategic guidance.
• Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works.
• Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset.
• Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs.
• Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration.

Skills

• Client-facing SaaS or digital optimization experience managing enterprise accounts.
• Consultative engagement with decision-makers and end users.
• Tailored, strategic guidance in UX design, analytics, e-commerce, and customer experience optimization.
• Operational rigor and sharing learnings to support team growth.
• Navigating complex accounts with resilience and problem-solving skills.
• Basic technical knowledge of web development including HTML, CSS, and JavaScript.
• Continuous learning and adapting to evolving environments.

Benefits

• Permanent full-time contract.
• New York location.
• Up to 3 days remote work per week.
• Vast opportunities for professional growth, education, and upward mobility.
• Balanced schedule with flexible work arrangements.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Hybrid work arrangement with up to 3 days remote work per week.