Customer Success Manager - North America

About the role

We are looking for a Customer Success Manager to join our North American team to support our continued growth. You will be responsible for managing a portfolio of accounts, ensuring that each customer is getting maximum value from the Orgvue platform. You will be the key point of day-to-day communications between our customer stakeholders and members of our account management, advisory, support and product teams. You will build a deep understanding of both Orgvue and your customers' use-cases so that you can offer best-in-class service.

Requirements

• Bachelor’s degree
• Previous Customer Success, Account Management, HR Business or Consulting experience
• Knowledge of organization design, transformation, workforce analytics, and workforce planning (preferred)

Skills

• Data-driven and very strong analytical skills
• Excellent written and verbal communication
• Stakeholder management
• Customer-focused
• Time management and task prioritization

Benefits

• 5% matched 401k
• Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
• 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
• Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
• Competitive commission structure
• Eligible for Transaction Bonus

Pay

Competitive commission structure

Schedule

Full-time