Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

About the role

We are seeking an experienced and customer-focused Senior Customer Success Manager (CSM) to lead strategic client relationships within our Energy Management Services (EMS) portfolio. This role is responsible for driving customer satisfaction, retention, and growth by ensuring clients realize maximum value from EMS solutions.

Responsibilities

• Serve as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholders.
• Drive customer onboarding, adoption, and engagement of energy management solutions and services.
• Develop and execute customer success plans aligned with client business objectives and sustainability goals.
• Monitor customer health metrics and proactively address risks to ensure high retention and satisfaction rates.
• Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences.
• Identify opportunities for upsell and cross-sell within existing accounts to support business growth.
• Provide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiatives.
• Track and report on KPIs, ROI, and value realization for EMS solutions.
• Act as the voice of the customer, providing feedback to product and leadership teams to enhance offerings.
• Lead business reviews (QBRs) and executive-level presentations.

Qualifications

• Bachelor’s degree in business, 7+ years of experience in Customer Success, or Client Services.
• Demonstrated ability to manage enterprise-level client relationships.
• Strong analytical skills with the ability to interpret energy data and performance metrics.
• Excellent communication and presentation skills, with experience engaging senior stakeholders.
• Proven track record of driving customer retention, satisfaction, and revenue growth.

Preferred Skills

• Knowledge of energy efficiency technologies, IoT, or building management systems (BMS).
• Familiarity with ESG, sustainability reporting, or carbon reduction initiatives.
• Experience with CRM tools (e.g., Salesforce) and customer success platforms.
• Ability to operate in a fast-paced, cross-functional environment.

Key Competencies

• Customer-centric mindset
• Strategic thinking and problem-solving
• Strong relationship management skills
• Data-driven decision-making
• Collaboration and leadership

What We Offer

• Opportunity to work at the forefront of energy management and sustainability innovation
• Collaborative and growth-oriented work environment
• Competitive compensation and benefits package
• Career advancement opportunities

Pay

The base salary for this position is $131,699- $164,635 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays
• Paid learning days

Schedule

The role is remote.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Time Off and Holidays
• Paid Learning Days

Equal Employment Opportunity

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.