Senior Customer Success Manager

About the role

We're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value from their investments. You'll work alongside a cross-functional Adobe ecosystem including Sales Account Directors, Marketing, Consulting, and Product specialists.

What You'll Do

• Own the customer relationship driving product adoption, customer health, and overall happiness to ensure a seamless renewal
• Build clear, actionable success plans and serve as the primary point of contact your customers can count on
• Develop strong executive networks within accounts to align Adobe's roadmap with your customers' strategic goals
• Deliver a proactive, high-touch customer experience — orchestrating internal resources and using our engagement model to track and evolve business outcomes
• Accelerate adoption of Adobe solutions using data-driven insights to move customers along the maturity curve
• Champion innovation by sharing standard methodologies and new use cases that help customers advance their digital experience strategies
• Identify customer risk early and partner with cross-functional teams to develop and implement recovery plans
• Be the voice of the customer inside Adobe — translating strategic use cases, process gaps, and product needs into actionable feedback for internal teams
• Contribute to team initiatives that continuously set a higher standard for how we deliver customer success at scale

What You Need to Succeed

• Bachelor's degree or equivalent experience
• 10+ years in Customer Success within SaaS or Digital Marketing environments; B2B experience strongly preferred
• Proven track record of driving measurable outcomes and building lasting customer relationships
• Outstanding communication skills — written, verbal, and executive presentation — with the confidence to lead C-suite conversations
• Strong consulting instincts and a trusted-advisor attitude that puts customer value first
• Experience with program management in complex organizations — inspiring change and aligning diverse team members
• Skilled facilitator for executive workshops, business reviews, and sessions
• Passionate about driving long-term goals
• Deep familiarity with digital marketing and/or digital media software landscapes
• Skilled at managing competing priorities and performing effectively in a high-velocity environment
• Willingness to travel approximately 20%

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity, and personalized customer experiences. Adobe’s industry-leading offerings include Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together.

At Adobe

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Expected Pay Range

The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

State-Specific Notices

• California: Fair Chance Ordinances
• Colorado: Application Window Notice Jul 22 2026 12:00 AM
• Massachusetts: Massachusetts Legal Notice