Senior Customer Success Manager

About the role

As a Technical CSM, you’ll go beyond just managing accounts, and become the architect of digital evolution. You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients. Your core mission is to move customers beyond "tool adoption" and into "business transformation" by consulting on how to power mission critical workflows with monday.com’s AI platform.

Requirements

• 5+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.
• Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic.
• AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value.
• Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management).
• Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives.
• Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients.
• Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment.
• Bonus: Prior experience in strategy consulting or a background in business process mapping.