Senior Customer Success Manager

About the role

As a Senior Customer Success Manager, you’ll be our customers’ most important contact at Color — serving as their trusted advisor and strategic partner, supporting the evolution and successful execution of their cancer benefit strategy across onboarding, engagement, renewal, and expansion.

You will own a portfolio of enterprise clients, spanning mid-market through enterprise, building deep multi-threaded relationships with senior HR, Total Rewards, and benefits leadership. Your work will directly impact the health outcomes of the populations we serve and the long-term success of Color.

Responsibilities

• Own a portfolio of enterprise and mid-market employer and union clients, serving as the face of Color for all client-facing needs and the primary escalation point across your book of business
• Lead client onboarding from kickoff through go-live, ensuring strong member discovery, internal program coordination, and a successful launch plan
• Develop and execute customized, strategic account plans grounded in a deep understanding of each client’s benefits goals, population needs, and organizational dynamics
• Drive successful enrollment and engagement of client populations with Color’s products and services
• Own and maintain strong client NPS and renewal rates; proactively identify risks and develop mitigation strategies before they escalate
• Identify, position, and close expansion and upsell opportunities across your portfolio

Requirements

• Broad understanding of employee benefits, digital health, and the challenges of working in a high-growth or start-up environment
• Proven track record managing enterprise-level accounts with multi-threaded relationship networks spanning senior benefits leadership, HR executives, and benefits consultants
• Demonstrated ability to develop and execute strategic account plans that drive measurable client outcomes, including renewal, expansion, and population engagement
• Experience identifying and closing upsell and expansion opportunities across a complex book of business
• Experience using AI tools to drive efficiency and deliver a high standard of service at scale — with the judgment to know where the human relationship matters most

Qualifications

• 7–10 years of experience in customer success or strategic account management at a health tech, digital health, or employee benefits company
• Excellent communication, messaging, and presentation skills across varying levels of internal and external audiences
• Strong bias for action — equally effective in day-to-day execution and in driving proactive, strategic programs
• Analytical skills to interpret program data and translate findings into actionable client insights
• Excellent organizational and prioritization skills with the ability to manage competing demands across a large portfolio

Skills

• Strategic Account Management
• Client Relationship Management
• Account Planning
• Client Onboarding
• Client Engagement
• Client Retention
• Upselling and Expansion
• AI Tools Utilization

Benefits

• Competitive salary
• Comprehensive medical, dental, vision, life, and disability benefits
• 401k match
• Monthly phone and wifi stipend for employees, annual ergonomic stipend
• Generous vacation policy, paid holidays and company-wide recharge days
• Equal paid parental leave for birthing and non-birthing parents
• Free cancer screening and prevention resources for employees and their adult dependents

Pay

Base Salary Range: $111,000-150,000/year

The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need.

The base pay range is subject to change and may be modified in the future.

Schedule

This is a full-time, high-impact individual contributor role.