Senior Customer Solutions Manager, US FED FINANCIALS

About the role

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join the Worldwide Public Sector team. In this role, you will help customers realize sustained business value by accelerating their cloud transformation journey. This position requires 25% - 40% travel, dependent on geography and time of year, and the selected candidate must be a US Citizen.

Responsibilities

• Act as a customer advocate, guiding organizations through value realization, enablement, and governance of their cloud transformation journey.
• Value Realization: Identify and accelerate the customer’s realization of value through the adoption of AWS services, partner solutions, and best practices.
• Enablement: Help customers achieve organizational cloud readiness, fluency, and skills through training, experience-based accelerators, and partnerships.
• Governance: Establish and mature operating models to drive scale and long-term success using AWS frameworks and mechanisms.
• Engage directly with customers, partners, and internal AWS teams to solve complex technology challenges and drive cloud adoption.
• Define opportunities and assess business/technical risks for strategic initiatives such as large-scale migrations, data analytics, digital transformation, and innovation.
• Influence technical stakeholders and collaborate with cross-functional teams to deliver cloud adoption and migration strategies.
• Manage and deliver business and technology projects, navigating risks and executing in ambiguous environments.
• Serve as the customer’s cloud journey coach and advocate their needs within AWS leadership, product, and engineering teams.
• Share best practices and reusable assets to support the evolution of the AWS customer experience and CSM discipline.
• Obtain AWS Certified Solution Architect (Associate level) within the first year of employment and the AWS AI Practitioner Exam within the first three months.

Qualifications

Basic Qualifications

• 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, and successful program completion.
• 2+ years of customer-facing experience engaging with executives, technologists, or partners to solve business problems using advanced technologies.
• Bachelor’s degree in science, technology, engineering, math, business, or equivalent.
• Experience leading technical and non-technical transformation project teams across broad functional groups.

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services, including migrations and modernization projects.

About the Team

The Worldwide Public Sector CSM team helps customers invent and build in the cloud by:

• Working Backwards from the Customer: Diving deep to understand context, vision, and strategic goals to proactively guide cloud journeys.
• Guided by Facts and Data: Informing priorities and influencing customer, AWS service, and industry solution opportunities through expertise.
• Focus on Excellence: Bringing the best solutions forward to achieve customer outcomes.
• Simplification and Agility: Clarifying complexity and enabling iterative approaches to demonstrate results and value.
• Inclusion, Diversity & Equity: Supporting authentic selves, celebrating diverse perspectives, and ensuring growth opportunities for all.

Why AWS?

• Inclusive Team Culture: AWS values curiosity and connection, fostering stronger, more collaborative teams through affinity groups and inclusion events.
• Mentorship & Career Growth: Access to knowledge-sharing, mentorship, and career-advancing resources to develop into a well-rounded professional.
• Work/Life Balance: Flexibility to achieve success at work without sacrificing personal well-being.

Pay

The base salary range for this position in Arlington, VA is $153,600 - $207,800 USD annually. Final compensation will be determined based on experience, qualifications, and location. Additional compensation may include sign-on payments and restricted stock units (RSUs).

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, basic life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about AWS benefits at amazon.jobs/en/benefits.