Senior Customer Solutions Manager, Global Financial Services
Key job responsibilities
- Cloud Adoption & Transformation: Work backwards from the customer's cloud business case to define the cloud migration / digital transformation strategy, guiding people, process, and operating model changes for customer success.
- AI/ML & GenAI Enablement: Help the customer identify and prioritize high-impact GenAI and AI/ML use cases. Guide exploration of Amazon Bedrock, large language models, RAG architectures, and modern data services to solve complex banking challenges. You will help drive transformation of customers' software development lifecycle (SDLC) with AI, and enable end-to-end workflows with Agentic AI and end-user AI productivity tools.
- People & Operating Model Change: Drive customers' people and operating model change for effective adoption of AWS. Establish education strategy to upskill technical and non-technical roles.
- Migration & Modernization: Accelerate migrations and broader adoption of AWS at scale. Partner with customers to install and mature Cloud Business Office capabilities.
- Governance & Executive Engagement: Work with customers to establish Cloud Leadership team and broader governance structures. Earn trust across all levels of the organization.
- Value Realization: Establish and manage an outcome-driven adoption plan. Report on customer maturity and adoption progress. Define success criteria and track measurable business outcomes.
- Thought Leadership: Knowledge share success mechanisms, mentor junior CSMs, and influence industry trends in cloud adoption for financial services.
A day in the life
You will be the primary cloud transformation advisor for a leading Tier-1 global bank's US operations. Your day involves engaging at all levels of the organization with key decision makers up to C-Suite and VP-level to align their cloud strategy with business outcomes, running executive steering committees, unblocking migration workstreams, and identifying high-impact GenAI use cases. You'll collaborate closely with Solutions Architects, Account Managers, Professional Services, and AWS product teams to orchestrate the right resources at the right time. A key part of your role is organizing the extended account team to ensure we are bringing the best of AWS to the customer and driving rapid outcomes and value. No two days are the same — you might be presenting a cloud business case to a CTO in the morning, facilitating an AI workshop in the afternoon, and reviewing migration metrics with your delivery team by end of day.
About the team
The Global Financial Services (GFS) team at AWS works with the world's largest banks, insurers, capital markets firms, and payment providers to drive cloud adoption at scale. Our Customer Solutions Managers serve as trusted advisors to C-suite executives and technology leaders, helping them navigate complex regulatory environments while accelerating innovation. We operate across all major financial hubs globally and pride ourselves on deep domain expertise combined with technical excellence.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
We are committed to fostering a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We are continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 3+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
- Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage
- Experience implementing cloud services including migrations and modernization projects or equivalent
- Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps
- Experience selling cloud solutions