Senior Customer Solutions Manager

About the role

Own the day-to-day relationship for a portfolio of 10-15 brand-protection clients as their trusted primary point of contact, driving reporting, QBRs, renewals and overall client health.

Key Responsibilities

• Own 10-15 client relationships end to end as the primary day-to-day contact.
• Lead reporting, Quarterly Business Reviews (QBRs) and renewal and growth conversations.
• Capture and coordinate monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on the account team.
• Maintain client health, identify expansion opportunities and escalate risks early.
• Mentor Client Solutions Managers across the team.
• Provide coverage aligned to North American clients and time zones.

Skills & Experience

• Several years in client or account management, ideally in brand protection, IP or SaaS.
• Excellent communication and relationship-management skills.
• Confident leading client-facing QBRs and working with reporting and data.
• Able to manage a portfolio of clients independently.