Senior Customer Service Representative

What You’ll Do

• Communicate with customers on various customer support-related matters – part/po statuses, due dates, reports, expedites, change or rush orders, special instructions, follow-ups, etc.
• Enter Sales Orders and provide order acknowledgements when needed, depending on workload, as a backup to the Data Entry Specialist
• Co-ordinate Shipping activities with the shipping department to ensure timely shipments and any special customer-related instructions
• General Office duties, filing
• Phones – greet and divert incoming phone calls
• Management of Inventory stock levels through Reports and analysis
• Keep information in the ERP system current and up-to-date to be able to generate open sales order reports, shipping reports, forecast reports, etc.
• Evaluate customer forecasts/demands and purchase orders, and run internal reports
• Analyze the status of each part number by evaluating various standard and custom reports to ensure that Amran has sufficient stock levels to meet customer demands on time
• Co-ordinate various parts and PO-related activities through the materials/purchase department
• Manage expedites and rush requests through purchasing and/or production departments
• Review and confirm orders not be confirmed at the time of entry
• Customer Communication
• Keep the customer informed. Reply to their requests immediately.
• (Most important)
• Customer-specific requirement – i.e., online log-ins, passwords, submission, order acknowledgement, post dates, status update etc.
• Co-ordinate customer requests, production rush orders, shipping, and other special request activities through purchasing and production to ensure prompt and efficient customer replies

What You’ll Bring

• A college degree or prior work experience in the related field of customer service/support
• Advanced computer knowledge and good interpersonal skills are required to handle customer requests and satisfy them
• Strong communication and problem-solving skills are a must, particularly strong verbal communication and listening skills
• Good typing, spelling, and written communication skills are necessary
• Ability to multitask, work under pressure, meet deadlines, coordinate activities with various departments, and be able to thrive in a fast-paced work environment
• Ability to move around the facility
• Able to sit at a desk for prolonged periods working on a computer
• Must be able to lift up to 15 pounds at times