Senior Customer Service Representative

Responsibilities

• Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions
• Gain and apply knowledge in the processes of our business in order to best support our customers
• Ensure that external customers have a positive experience doing business with Ritchie Bros.
• Ensure that requests from internal customers are acted upon timely and accurately
• Resolve issues and track interactions relating to customer requests
• Provide information related to upcoming auctions and equipment
• Proactively report areas of customer concerns
• Perform other various duties as required from time to time
• E-Clerking duties if required and as opportunities become available
• Work closely with Territory Managers
• Provide proper documentation to buyers in order for them to register their purchases from an RBA auction
• Be flexible and willing to perform other tasks as assigned

Qualifications

• 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities
• Demonstrated commitment to maintaining strict ethical standards - both on and off the job
• Professional office work environment/interpersonal skills