Senior Customer Service Representative

About the role

Under the supervision of the Center Owner or Manager, the Senior Customer Service Representative assists customers with all store services and products, operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

Responsibilities

• Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assist customers with their product and service needs in person, through email, and by phone
• Process customer sales through the point-of-sale system
• Up-sell, cross-sell, and actively participate in marketing and promotional initiatives
• Open and close the center, cash register, and other center systems
• Assist management in maintaining, ordering, and stocking inventory
• Maintain the center consistent with established standards
• Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sort and deposit mail in private mailboxes
• Capture, complete tasks, and organize Virtual Mail

Requirements

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Physical and Safety Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Benefits

• Competitive compensation
• Flexible scheduling
• Career path development

PostNet centers are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage, and pay employees for their specific location.