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Jobs · Management · Illinois

Senior Customer Service Experience Manager

Stream Realty Partners · Chicago, IL · 2 mo ago
On-siteManagementFull-time

About the role

Founded in 1996, Stream Realty Partners (Stream) began with a vision centered around people rather than physical assets. Headquartered in Dallas, TX, Stream operates in key markets across the U.S., handling billions in annual transactions for office, industrial, retail, healthcare, land, and data center properties. With over millions of square feet under management, Stream is one of the fastest-growing, full-service commercial real estate services organizations in the country. Learn more at www.streamrealty.com.

Responsibilities

  • Lead tenant experience and relationship management initiatives.
  • Plan and execute tenant events, programming, and community engagement activities.
  • Develop annual calendars, budgets, and operating plans.
  • Manage vendors, contracts, insurance compliance, and service performance.
  • Analyze budgets versus expenses and provide financial reporting.
  • Collaborate with Morgan Stanley and ownership stakeholders on financial analysis and fund reporting.
  • Supervise, train, and develop customer service and support staff.
  • Maintain exceptional hospitality and service standards across both properties.
  • Deliver exceptional hospitality-driven tenant experiences.
  • Manage tenant relationships and resolve escalated concerns.
  • Lead engagement and retention initiatives.
  • Plan and execute tenant events and property programs.
  • Manage annual event calendars, entertainment, food and beverage services.
  • Oversee vendor contracts and event logistics.
  • Develop and manage annual budgets.
  • Analyze budget versus expenses and provide financial reporting.
  • Support fund management reporting and data analysis.
  • Supervise, train, and develop staff.
  • Establish service standards and performance expectations.

Qualifications

  • Bachelor’s degree in business, Hospitality, Real Estate, Communications, or related field.
  • 5 to 8+ years of experience in commercial property management, luxury hospitality, workplace experience, or tenant services.
  • Illinois Real Estate License preferred or ability to obtain.
  • Strong communication, leadership, customer service, and financial management skills.
  • Proficiency with Microsoft Office, CRM, and property management systems.

Skills and Traits

  • A hospitality mindset and white-glove customer service.
  • Knowledge of Class A building operations.
  • Vendor management and tenant improvement coordination.
  • Exceptional written and verbal communication.
  • Amenities management including budget and financial management experience.

Additional Information

Once you have completed your application, you will receive an email from notifications@smartrecruiters.com with a link to the Culture Index survey. Please search for the "General Survey" position in the Culture Index portal. We kindly request that you set aside 10 uninterrupted minutes within 48 hours of submitting your application.

Pay

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons.

Schedule

Not specified.

Benefits

  • Competitive salaries, bonuses.
  • Medical/dental/vision insurance.
  • Pharmacy benefits.
  • Health savings account.
  • Flexible spending accounts.
  • 401(k) plan with company matching.
  • PTO.
  • Holiday pay.

Equal Opportunity Employer

Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sexual orientation, gender identity, age, national origin, disability, military status, or any other reason prohibited by law.

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