Customer Service Experience Manager
Five Below · Cedar Rapids, IA · 3 wk ago
OTHR$15/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro paragraph about company purpose, then Responsibilities, Qualifications, Essential Job Functions (maybe part of Qualifications?), Benefits (mention benefits site), Pay (Starting At $15.00), Schedule (flexible schedule mention). Also maybe "Position Type Hourly". We need to include sections only when real specific content. Must not repeat job title. Must not include boilerplate like EEO, fraud warning, navigation, etc. Must preserve substantive info.
We need to decide sections: About the role (intro paragraph), Responsibilities, Qualifications (including education, experience, skills), Essential Job Functions (maybe part of Qualifications but could be separate "Physical Requirements" but we can include as part of Qualifications or separate "Essential Job Functions". The instruction: Use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate.
We have content: Intro paragraph about purpose and culture. That's About the role.
Responsibilities: many bullet-like sentences. We'll put in
- .
Qualifications: includes High School Graduate or equivalent, College experience preferred, Minimum 2 years of management experience, Excellent verbal and written communication skills, Ability to multi-task, Creative thinking, Ability to maintain composure under pressure.
Essential Job Functions: list of physical demands etc. Could be under "Requirements" or "Qualifications". Since we have Qualifications heading already, we could put essential functions under "Requirements" or maybe "Physical Requirements". But instruction says we can use headings like Requirements, Qualifications, Skills. We could treat Essential Job Functions as "Requirements". But we already have Qualifications; maybe we split: Qualifications (education/experience/skills) and Requirements (physical demands). However we have also "Skills" heading optional. Could combine.
We need to avoid filler like "commensurate with experience". Not present.
Benefits: mention "Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome". That's specific enough to create Benefits section.
Pay: "Position Type Hourly Position Starting At $15.00". That's pay info.
Schedule: "Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)". That's schedule.
We also have "Must be able to remain in a stationary, upright position for 80% of the time" etc. That's part of essential functions.
We must not include boilerplate: EEO, fraud warning, etc. Remove those.
We must not include duplicated lines.
We must preserve all substantive info.
Let's extract substantive info:
Intro paragraph: "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!"
That's About the role.
Responsibilities list:
- Ensures all crew members are Wowing the Customer through personal contact with customers.
- Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
- Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
We should keep the last sentence about not all-inclusive? It's substantive but maybe considered boilerplate? It's part of responsibilities description. We'll keep.
Qualifications:
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
Essential Job Functions (maybe as Requirements):
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Note: The flexible schedule sentence appears also in Schedule section; we might duplicate. We'll keep schedule separate.
Benefits:
- Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Pay:
- Position Type Hourly Position Starting At $15.00
Schedule:
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
But we already have that sentence in essential functions; we could keep it only under Schedule and remove from essential functions to avoid duplication. However instruction: preserve ALL substantive information; do not invent or summarize away detail. If we remove it from essential functions, we lose that detail. But we could keep it in both places? That would be duplication. Better to keep it under Schedule and note that essential functions include other physical demands; we can keep schedule sentence only under Schedule and not duplicate. However the essential functions list includes that sentence; if we omit it, we lose that piece of info. But we could keep it under Schedule and also mention that schedule flexibility is required as part of essential functions? Might be considered duplication but we need to preserve info; duplication is not prohibited explicitly, but they said remove duplicated lines. So we should avoid duplicate lines. So we should keep the schedule sentence only once, under Schedule, and not repeat under Essential Job Functions.
Thus Essential Job Functions list will exclude the flexible schedule sentence.
Let's list essential functions without that sentence:
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Now we need to decide headings.
We have About the role (intro). Responsibilities. Qualifications (education/experience/skills). Essential Job Functions (maybe as Requirements). Benefits. Pay. Schedule.
We could also combine Qualifications and Skills but we have separate.
We must not create sections with filler. All sections have content.
Now produce HTML fragment:
About the role
...
Responsibilities
- ... ...
Qualifications
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
Requirements
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Benefits
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Pay
Position Type Hourly Position Starting At $15.00
Schedule
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Check for any leftover boilerplate: we removed EEO, fraud warning, etc. Also removed "This job description is not all-inclusive..."? We kept it under Responsibilities as last bullet. That's substantive. Check for