Senior Customer Service Coordinator

About This Role

Under direct supervision, the Senior Customer Service Coordinator is responsible for administrative and operational support to the Customer Service, Sales, Finance and Quality Assurance Teams. Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Essential Job Functions/Tasks

• Captures and updates customer quote process, contracts pricing, and customer program information.
• Moves orders through the entire order cycle.
• Works with customers and the Finance team to obtain credit references, establish payment terms, and issue credits when necessary.
• Investigates customer complaints and collaborates with the Sales and Customer Service teams to resolve issues in a timely manner.
• Completes and processes all administrative forms related to customer service.
• Creates and maintains sales processes to ensure the highest level of customer satisfaction.
• Works with customers to provide monthly AR statements and assist finance with collections.
• Creates and resolves customer complaints and RMA's.
• Distributes weekly Customer Complaints and RMA reporting to the Leadership Team.
• Works closely with accounting by researching and providing detailed documentation for RMA's.

Education/Training Required and Preferred

• High school diploma or equivalent.
• Knowledge of credit allocations and collections preferred.
• Experience with international supply chains and logistics preferred.

Experience Required and Preferred

• Minimum 5 years of customer service experience.
• The ability to maintain and develop customer relationships and deliver excellent customer service.
• Excellent written and verbal communication skills and the ability to interact with people at various levels across the organization.
• Proficient computer knowledge; including strong proficiency in Microsoft Office programs.
• Strong attention to detail, excellent analytical and organizational skills, and ability to meet deadlines.
• Flexibility and the ability to adapt to changing organizational needs.
• Knowledge of Spanish preferred.

What You Bring

• The ability to maintain and develop customer relationships and deliver excellent customer service.
• Excellent written and verbal communication skills and the ability to interact with people at various levels across the organization.
• Proficient computer knowledge; including strong proficiency in Microsoft Office programs.
• Strong attention to detail, excellent analytical and organizational skills, and ability to meet deadlines.
• Flexibility and the ability to adapt to changing organizational needs.
• Knowledge of Spanish preferred.

What We Offer

• Ambitious corporate culture - we walk the walk when it comes to our values!
• A beautiful 20-acre park-like campus with a creek and walking trails.
• An on-site wellness center with personal training, fitness classes, and massage.
• FUN company events!
• Company donation matching and volunteer rewards.
• Career development opportunities and profit-sharing bonus.

Follow Us

Follow us on LinkedIn, check out our rave reviews on Glassdoor, and learn more about our company culture on our career site: http://corporate.hunterindustries.com/careers

Hunter Industries and its Family of Companies are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.

Compensation Information

The hourly rate for this opportunity ranges from $28.00 to $33.00. The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected hourly range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.