Senior Customer Service and Rebate Processing Specialist

About the role

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. As a Senior Customer Service and Rebate Processing Specialist, you will provide application processing and customer support for multiple clients throughout the nation.

Responsibilities

• Provide basic troubleshooting and recommend solutions
• Maintain electronic and hard copy filing system of applications, rebates, and other supporting documents
• Communicate effectively as part of a team approach with other departments in servicing customers
• Handle customer service calls in pursuit of first call resolution
• Perform data entry into various database applications
• Respond to customer emails and phone calls
• Provide exceptional customer service and call handling in a customer-centric environment
• Safeguard confidential customer information
• Provide peer training to co-workers and job shadowing support as assigned
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Detail-oriented with sharp memory and accuracy skills
• Call center experience or customer service and chat experience is a plus
• Proficiency in Microsoft Office programs, specifically Microsoft Word and Excel
• Proficiency with Outlook and MS support programs
• Superior organizational, prioritization, and attention to detail skills
• Self-motivation and exceptional follow-through skills
• Ability to work through difficult tasks in a professional manner
• Interest in sustainability and passion for making a meaningful impact on the environment

Benefits

• Three weeks of paid vacation annually
• Paid holidays
• 401(k) retirement plan with employer match
• Medical, dental, and vision coverage
• Parental leave
• Employee assistance program
• Commuter benefits
• Additional supplemental offerings

Pay

The compensation range for this position is $18 - $20 per hour. In addition to base pay, employees may be eligible for a discretionary annual bonus.