Customer Service and Rebate Processing Specialist

Duties And Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Requirements

• High school diploma or equivalency.
• 6-12 months of related work experience in a call center environment.
• Fluent in English.
• Interest in sustainability and passionate about making a meaningful impact on the environment.
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required.
• For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential.

Preferred Skills, Education And Experience

• Fluent in Spanish.
• Experience with various Microsoft programs, including Word, Excel, Access.
• Strong attention to detail.
• Strong organizational and prioritization skills and ability to multi-task.
• Experience in a data entry processing and customer centric call center environment.

Benefits

• About Resource Innovations
• Resource Innovations is an Equal Opportunity Employer.
• Compensation & Benefits
• The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
• Comprehensive benefits package designed to promote health, financial security, and work-life balance.