Senior Customer Program Manager

The Senior Customer Program Manager is responsible for managing customer requests, commitments, documentation, schedules, and action items across complex technical programs. This role serves as a key interface between customers and internal engineering, operations, project management, and legal teams.Key ResponsibilitiesManage and prioritize customer requests, requirements, and commitmentsOrganize and maintain customer-provided documentation, specifications, contracts, and program informationDevelop and maintain the high-level program schedule, including key milestones and deliverablesReview contractual documents and work with in-house legal counsel to understand and appropriately apply contractual requirementsMaintain a customer-facing action tracker, including owners, due dates, and statusDrive cross-functional teams to close customer and internal action items on timeIdentify schedule, scope, contractual, and execution risks and escalate as appropriateCoordinate customer meetings, document decisions, and communicate program statusEnsure customer expectations and commitments are clearly understood across the organization Requirements This position requires access to export-controlled information. Employment is contingent upon the applicant being a U.S. person as defined by 8 U.S.C. § 1324b(a)(3)Experience: Degree in Engineering or a related field10+ years of experience in program managementStrong organizational and project management skillsExceptional attention to detail and follow-throughAbility to understand technical and contractual documentsStrong written and verbal communication skillsAbility to work effectively across engineering, operations, legal, and executive teamsExperience with project scheduling and action-tracking toolsPreferredExperience in photonics, lasers, optics, or quantum.Technical or engineering backgroundExperience managing complex hardware development programsStartup Mindset: You're creative, flexible, and eager to wear multiple hats. You're passionate about building systems from the ground up and comfortable with ambiguity and change. Benefits The expected annual salary range for this position is $130,000-$175,000. As a full-time employee, you will be eligible for Monarch's comprehensive benefits package, which includes:Medical, Dental, and Vision insuranceFidelity 401(k) plan with 4% employer matching20 paid time off (PTO) days per year13 paid company holidays9/80 work schedule (every other Friday off) Monarch Quantum is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, citizenship status, national origin, ancestry, sex, sexual orientation, age, religion, creed, physical or mental disability, medical condition, marital status, veteran status or any other characteristics protected under applicable federal, state and local laws.