Senior Customer Program Manager

About Us

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters.

Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen. We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable.

Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together:

• Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other.
• Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader.

Clients trust us to do our job so that they can focus on what they do best. At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global.

Job Overview

Medius is seeking a Senior Customer Program Manager to support the company's strategic transformation initiatives by providing structure, visibility, and execution discipline across cross-functional programs. This role sits within the CXO Operations & Strategy team and serves as the operational backbone of Medius' transformation efforts, ensuring alignment between Product, Engineering, Sales, Professional Services, Customer Success, and Support.

Responsibilities And Duties

• Program Governance & Execution
• Maintain program timelines, milestones, dependencies, and success measures.
• Ensure initiatives remain aligned with strategic business objectives.
• Track progress against commitments and proactively identify delivery risks.
• Executive Reporting & Visibility
• Develop and maintain executive-level status reporting and KPI dashboards.
• Prepare weekly, monthly, and quarterly updates for leadership teams.
• Track program health, key decisions, risks, and dependencies.
• Governance & Operating Rhythm
• Coordinate recurring governance activities, including steering committees, operational reviews, and working sessions.
• Capture actions, decisions, and accountability across transformation initiatives.
• Risk & Dependency Management
• Identify potential risks, blockers, and cross-functional dependencies.
• Drive mitigation planning and escalation activities.
• Cross-Functional Collaboration
• Partner closely with Product, Engineering, Customer Success, Professional Services, Support, and Operations leaders.
• Partner closely with the Senior Customer Change & Adoption Manager to align program plans, milestones, and governance activities with adoption and readiness objectives.
• Ensure customer communication, enablement, and readiness activities are incorporated into transformation plans and timelines.
• Coordinate executive reporting to provide visibility into both delivery progress and adoption outcomes.
• Support a closed-loop process that connects customer feedback, product delivery, readiness, adoption, and business impact measurement.

Qualifications

• Proven experience in Program Management, Project Management, Business Operations, PMO, or similar role.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Experience building executive presentations, reporting, and status updates.
• PREFERRED: Project Management Professional (PMP®), Program Management Professional (PgMP®), PMI Agile Certified Practitioner (PMI-ACP®), Certified ScrumMaster (CSM®), Professional Scrum Master (PSM), Lean Six Sigma, or equivalent project/program management certification.
• Experience in a SaaS or technology company.
• Experience in a SaaS or technology company.
• Familiarity with Agile methodologies and Product development processes.
• Exposure to automation, workflow optimization, or AI-enabled tools.